What To Do If You Send An Email By Mistake

I recently blogged about how to avoid sending email marketing messages with typos or errors. At the end of the day, it’s all about having the right proofreading and approval process in place.

But inevitably, something will always slip through the net. So what do you do when this happens and how do you rectify the situation?

Here is my advice:

1. Don’t panic, assess the damage

While this might be hard, it is important not to panic and to take a calm, considered view of what has happened. Is it the end of the world? A typo is unlikely to need any further action (apart from perhaps reading point four below), but an issue such as sending out the wrong discount code, or incorrect information about an event, will need rectifying.

Work out who has been sent the email as well as who received and opened the message. Many customers may not have seen the version with the mistake, the campaign may still be going out or, if there have been few opens, you might want to reassess the action you take. I have received many email marketing messages that apologized for an earlier message when I hadn’t actually noticed or even received the offending email!

2. Act quickly

Despite saying be calm, it is important that if you do need to take further action, you take it as quickly as possible.  If you need to send a follow-up message then the sooner this goes out, the better in terms of placating any recipients that might be annoyed.

3. Turn it into a positive

When things go bad, always try and look for ways to turn them into a positive. If you’ve sent a customer the wrong information, why not give them a discount on future purchases as an apology? You’ll make them feel better and it could even lead to more business in the future!

4. Take stock and avoid it happening again

When the dust has settled and everything is sorted out, sit down and make any changes to your approval or sign-off procedure to ensure that similar problems don’t happen again in the future.

picture credit

dotties connected: shortlist announced

As marketers we often pride ourselves on our quick-thinking, reactive skills and ability to stay cool under pressure but 2020 has really put us to the test. It’s been a year like no other and we want to…

13 ways to audit your email marketing campaigns

Anyone who manages email marketing campaigns knows that there’s always something more, something cleverer that could be done to improve performance. But that doesn’t mean more work, or harder work, just a smart marketing automation platform that…

8 tips for effective seasonal email marketing

Seasonal email marketing: it's that time of year again to plan ahead for the holidays. Don't miss these eight awesome tactics to supercharge your seasonal campaigns.

This site uses cookies to improve your user experience. By using this site you agree to these cookies being set. To find out more see our cookies policy.