Tagged in: web chat

All the channels you haven’t thought to use yet for Black Friday

Customers spend more in store if they’ve seen a product online. Year on year, this fact proves itself time and time again. Black Friday may seem a while away yet (you’re lucky we haven’t mentioned the C-word…

Is the FAQ page still relevant in an omnichannel world?

Once upon a time on the internet, you’d be hard pressed to find a website that didn’t have a frequently asked question (FAQ) page. There are many reasons why this came to be the norm. From SEO…

Proactive web chat: providing interruptions

We’ve all been there. Happily browsing in a store when an assistant (normally a Saturday staffer) provides you with not the first of many interruptions from your serene shopping with a question. ‘Can I help you?’ We…

Four ways to make web chat work for you

We’re an omnichannel provider. It stands to reason that there aren’t many channels out there that we don’t see serious value for businesses in. But when it comes to web chat, we regularly remind people it’s simply…