Tagged in: solutions

Omnichannel solutions and customer experience: part two

Part two: How to deliver great customer experience Every single customer experience, whether it’s online or offline, should be an opportunity for personalized service. It should be an interaction and a seamless way for the customer to…

Omnichannel solutions and customer experience: part one

Part One: Omnichannel solutions and customer experience Let’s say you set up accounts for your company on every channel out there. You also advertise that your customers can use these to chat with you about your products…

SMS: the Strongest Messaging System that’s not going anywhere

Whether it’s A2P or P2P, we’re sure you know that a text message, when delivered, is almost certainly (98% in fact) going to be not only opened but actually read too (probably within three seconds). And yet,…