Tagged in: Live chat

Marketing automation or Personalization?

It’s a tale as old as time. Or as old as modern day marketing anyway. Which technique is more effective for generating and nurturing leads and business? On the one hand we have a personalized approach with…

Why are customers taking to live chat?

What’s the alternative? We live in an omnichannel world, and consumers are more diverse than ever. So you would expect channel preferences to vary widely. This is true to some extent, but each channel also has its…

Announcing Chat for Magento

I am incredibly excited to announce that today we launched Chat for Magento, powered by dotdigital. As part of the Magento 2.3.4 release, we have bundled our live chat product and included one free agent for merchants…

How to create friction-free sales experiences with live chat (even at peak sales times!)

You may be wondering what you can do to improve on your conversion rates from all those ‘just browsing’ visits you had. You might even be hitting your head against a wall because you know how much…

Introducing Live Chat – A New Dotdigital Feature

At dotdigital, we’re constantly trying to think of ways to make life simpler for our customers. For example, we’ve produced a series of posts in recent months outlining loads of suggestions including the importance of a good…

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