Tagged in: dotdigital support

Meeting 24/7 expectations from customers in a globally-connected world

Connecting with customers all around the globe in an always-on world can be demanding on any business. dotdigital's 24/7 support is here to help.

Introducing your dotdigital Support Team

“dotdigital support, Stephen speaking, how can I help?” Open a Live Chat within Engagement Cloud and a friendly face will appear, eager to help. Call our support line and a knowledgeable support expert will be on the…

dotdigital support: getting you back on your feet

Focus on customer success Over the past 12 months dotdigital has focused on eliminating silos and improving the communication practices between teams and customers; in doing so, we’ve set the foundations for our customers’ success. We recognise…

Meet Darren Hockley, our new Global Head of Support

1. Why did you decide to come to dotdigital? dotdigital is a seriously cool company that’s going places – one box ticked. The platform is amazing and getting even better – box ticked. The Senior Management Team…

Scam Support – here to help…or perhaps not

Now, my day job involves me tracking the latest tricks being employed by scammers, and I know tech support scammers have been around for a long time.  I myself have received one of those dodgy calls from…

Update For DotMailer State-Side Clients

We are pleased to announce to our US users that dotMailer customer support hours will now be available to 6pm PST (9pm EST). This is an increase of 5 hours a day for our clients based in…

Introducing Live Chat – A New Dotdigital Feature

At dotdigital, we’re constantly trying to think of ways to make life simpler for our customers. For example, we’ve produced a series of posts in recent months outlining loads of suggestions including the importance of a good…

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