Tagged in: customer service

Omnichannel solutions and customer experience: part two

Part two: How to deliver great customer experience Every single customer experience, whether it’s online or offline, should be an opportunity for personalized service. It should be an interaction and a seamless way for the customer to…

Omnichannel solutions and customer experience: part one

Part One: Omnichannel solutions and customer experience Let’s say you set up accounts for your company on every channel out there. You also advertise that your customers can use these to chat with you about your products…

Data preferences and Comapi support

The increasing pressure for data preferences is not something that is set to slow down as we move through 2018 and beyond. We understand that the Comapi platform is an integral tool for you to manage your…

7 things that you forgot CRM did

Re-introducing Karl Stone to the blog, one of our Senior CRM-Email Marketing Consultants – to give a bit of love to the much maligned CRM system. It may have been part of your training, it’s there every…