Tagged in: CPaaS

Improve your application completion rates

The need to improve application completions is a common problem. Whether you are a financial company trying to guide customers through the loan application process or a recruitment agency simply trying to find the right candidate, you…

Not just a buzzword: the significance of scalability

There’s no escaping the fact that scalability is a buzzword. And some buzzwords are just that. Noise. But others are so ever-present in our industries that they are hard to ignore. The question is, how do you…

5 ways business messaging can save the world 

Technology has transformed the world. The likes of Facebook, Twitter and WhatsApp to name a few have transformed our personal lives. Meanwhile email, real-time communications and CRM systems have transformed our work lives. But technology has also…

4 things to consider before picking a Twitter DM provider

More than ever, it’s essential you choose the right tools for your business. Both to support your Twitter strategy, and your overall omnichannel communication strategy. When choosing a Twitter DM provider, it’s important you bear the following in…

Why use Twitter DM for business?

We’ve explored why it’s essential to use Twitter for your business including the customer service and cost-saving benefits. Now let’s examine how you would use Twitter DM as a channel for your business. Make sure you can…

Why Twitter for business is essential

Why should you use Twitter for business? There is no doubt that social media disrupted our lives in ways few experts could have ever predicted. But no social platform disrupted the world of business more immediately than Twitter.…

What is CPaaS and what does it mean for my business?

So what is CPaaS? Well, as we mentioned, CPaaS is an acronym – Communications Platform as a Service. But what does that mean? For your customers, CPaaS is the cloud-based platform that allows real-time conversations between them…

How your post-sale customer journey could be costing you

Why are you making your customers scramble for information on their orders on their post-sale customer journey? Let’s be honest, when you think of your own best customer experiences, they are ones that kept you informed every…

19 Innovative Ways to Use SMS as a Business

In your omnichannel arsenal, with a second to none opening and adoption rate, SMS is your secret weapon. When it comes to the ways to use SMS as a business, here are some to start you off.…

How to use push notifications to pull in more sales

Where is your phone right now? In your hand? Is it in reaching distance? In your pocket or bag? More of us on the planet have a smartphone than a working toilet, and most of us are…

Putting the social back into social media with Facebook

From Facebook Business to WhatsApp, to Twitter and Snapchat, social media is now part of the modern customer service and sales landscape. All businesses need to be considering how they deliver great brand engagement and a superior…

Maintaining brand consistency across channels

We talk a lot about the benefit of using multiple channels at Comapi. After all, we are an omnichannel provider, and know how much an omnichannel approach can add value to any business. But there are many…

All the channels you haven’t thought to use yet for Black Friday

Customers spend more in store if they’ve seen a product online. Year on year, this fact proves itself time and time again. Black Friday may seem a while away yet (you’re lucky we haven’t mentioned the C-word…

Is the FAQ page still relevant in an omnichannel world?

Once upon a time on the internet, you’d be hard pressed to find a website that didn’t have a frequently asked question (FAQ) page. There are many reasons why this came to be the norm. From SEO…

Proactive web chat: providing interruptions

We’ve all been there. Happily browsing in a store when an assistant (normally a Saturday staffer) provides you with not the first of many interruptions from your serene shopping with a question. ‘Can I help you?’ We…

Four ways to make web chat work for you

We’re an omnichannel provider. It stands to reason that there aren’t many channels out there that we don’t see serious value for businesses in. But when it comes to web chat, we regularly remind people it’s simply…

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