Tagged in: channels

What to look for in an omnichannel provider

When omnichannel first came to market, it was the multinational professional services network PwC that told it like it was. They declared: “By 2020, the demand for an omnichannel customer experience will be amplified by the need…

RCS: The next big thing

Cue the music to 2001: A Space Odyssey. After a few false starts, RCS is finally here. It’s been nearly three years since Amir Sarhangi in 2015 announced that, together, with the entire industry, Jibe were making…

The Evolution of Messaging

With texting approaching thirty and last year’s sunset of AOL’s instant messaging AIM, we take a look back at the evolution of messaging to see how new kid on the block RCS stacks up to SMS, WhatsApp…

What can you do with RCS?

You’ve heard a lot about Rich Communication Services (RCS). But do you know what it means for your business? Here are some things you’ll be able to achieve with this new native channel. Send more engaging messages…

Your questions answered: RCS

We love a chinwag at Comapi. And a lot of you lately have wanted to natter about Rich Communication Services (RCS). Specifically about what it means for your business. Here are three of the most common ones we…

9 things to consider when adopting RCS

RCS is here, and you can’t afford to ignore it. So what is it that you will have to do? According to Juniper Research, businesses are still estimated to send 2.7 trillion SMS messages by 2022, and…

The omnichannel platform your developers will love

As Eptica notes: “frustrated consumers will either move to competitors that offer more channels – or will switch to more expensive channels such as the phone or face-to-face, pushing up costs for organizations”. Omnichannel experiences are not…

Low-code companies and Comapi culture: a love story

You may have heard of low-code recently, with countless leaders in IT flocking to both the ideology and the platforms. Essentially, low-code is about making life easier for skilled devs looking to rapid build. This is done…

Give a hard CPaaS to anything but best in class

The rate at which consumers are expecting things to be common place is speeding up. And it’s showing no signs of slowing. It took the telephone over 50 years to reach adoption rates of 70%. It took…