Why should I implement user tracking software?

The digital marketing environment is ever-changing and has become increasingly competitive - especially when you’re fighting others to stand out in the inbox.

Now more than ever, brands need to be data-driven and offer a highly personalized experience. To get noticed in the inbox – over and above everybody else – it’s important to send timely, contextual emails that are meaningful to subscribers.

This is where user tracking software comes in; unlocking the power of web insight enables you to enhance the relevancy of your email campaigns. dotmailer’s web insight tool tracks the website behaviour of customers and prospects after they’ve clicked through from your emails. It gathers rich behavioural insights from your site visitors:

  • Duration of a user’s visit
  • Pages viewed
  • Point of drop out

This enriched data helps you quantify the impact of your campaigns, identify highly engaged subscribers and follow up with timely, appropriate content.

There are two key ways that our web behavioural tool can give your email marketing results a dramatic lift:

  1. Building segments that target individuals based on their web activity; for instance, those who’ve viewed pages which indicate a strong intent to buy or enquire.
  2. Powering your automations; i.e. a browse abandonment program that prompts the completion of a form or a cart recovery program that encourages the placement of an order.

Forest Holidays has recently enabled the dotmailer web behaviour tool to great effect. At present, user tracking is being leveraged to target individuals who’ve abandoned their basket by sending them a personalized, well-timed email. The results speak for themselves: a significant uplift in engagement and a 5% COS in the first 30 days of implementation.

If you’d like to know more about dotmailer’s web insight tool, contact your Account Manager, or take a free trial of our platform.

How do product recommendations work in dotdigital Engagement Cloud

We speak to Senior Product Manager Ian Pollard and Global Support Manager Mark Ritchie to learn more about how customers can get started with product recommendations, and what makes dotdigital’s tools so unique.

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