The annual awards ceremony recognizes best-in-class partners from BigCommerce’s global network of more than 2,000 agency and 800 technology partners for their extraordinary work empowering BigCommerce merchants to scale, innovate, and take their business further.
Evaluated from a panel of BigCommerce employees and executives, 17 categories were up for grabs across Americas, APAC, and EMEA – recognizing partner accomplishments in region.
dotdigital wins two awards
The dotdigital team won two awards in EMEA and APAC.
Innovation Integration Award for EMEA
dotdigital’s first win was for most innovative integration. The integration between dotdigital Engagement Cloud and BigCommerce unlocks the full potential of the storefront. Thousands of merchants already use dotdigital’s commerce integrations to power more contextually relevant marketing communications across the customer lifecycle, recording an impressive $5 billion in revenue, saving 1.7 million carts from being abandoned forever, and so much more.
However, a much neglected aspect of the customer journey is post-purchase communications. Regardless of your opt-ins, you need every customer to receive that order conformation, shopping update, and more. So working with a partner that gets your emails in the inbox is key. dotdigital relays over 90% over emails within one minute, and with benchmark-beating delivery and deliverability rates, merchants can be sure that these messages are delivered consistently, as and when they need them to.
Why did we win?
Loyalty is hard-earned and so dotdigital set out to make it easier for BigCommerce merchants to give their most captive audience (new and recent customers) the best possible experience, increasing the likelihood of that all-defining next purchase. With the no-code transactional email manager, merchants can in minutes set up personalized, on-brand post-purchase and account creation emails that deliver. Marketers can customize all elements as they please, from subject lines to footers, plus add additional valuable content like promotional CTAs and product recommendations. They can access email reporting for their store’s transactional messages and send emails in their language of choice
Think big award for APAC
Over the years dotdigital has become a truly collaborative business partner, consistently driving high quality referrals to BigCommerce. The award is granted to the partner who has driven the highest average closed won deal to BigCommerce from October 1, 2019 to September 30, 2020. Through their steadfast collaboration, both partners have always sought to bring the best solutions and value to shared customers.
To find out more about dotdigital’s powerful integration with BigCommerce, click here.