News

Introducing our new Help center

At dotdigital, we’ve always tried to provide exactly that in our help center. But for 2020, we thought we’d go even further.  We want the Help center to be a place you actually like being in! A…

Meeting 24/7 expectations from customers in a globally-connected world

Connecting with customers all around the globe in an always-on world can be demanding on any business. dotdigital's 24/7 support is here to help.

How dotdigital can help during times of social distancing

As cities around the world go into lockdown, and the daily working lives of many grind to halt, it’s safe to say that the future is unclear. Many of the businesses using Engagement Cloud are having to…

Don’t panic and send toilet paper emails

I knew I would have to say something though when I received an email about postponing a 5k race from a running company that I haven’t interacted with since 2011. When I thought about it, I realized…

Effectively communicating your business continuity

What is business continuity? Business continuity is about building a resilient framework that enables businesses to respond effectively at times of crisis or uncertainty. Rather than ‘firefighting’ in emergency situations, brands can return to business as usual…

Managing communications in times of crisis

Every industry, businesses of all sizes, and teams all around the world are experiencing unprecedented uncertainty. In recent years, businesses have been investing more time and resource in planning crisis communications. Until recently, many haven’t had to…

Even continuity brings change. Here’s what you can do to remain relevant.

Today business continuity is working from home. But marketers need to review their marketing automations in times of uncertainty.

Business continuity – COVID-19

This blog was last updated on Friday, 20th March. Following the recent developments surrounding COVID-19, I feel it’s important I provide you with visibility of our business continuity plans and our stance on core business considerations that…

dotdigital Summit and dotties postponed

dotdigital Summit is an inspiring time for all of us. Each year, we come together to learn about the evolving digital marketing space, as well as absorb knowledge from the best industry experts. Our aim is for…

Q&A with Rory Sutherland

We posed 11 questions to legendary ad man Rory Sutherland, our keynote at dotdigital Summit 2020. Find out what makes him tick here!

dotties awards: entries now open

dotties season is upon us. It’s 2020, a new decade, a time for reflection and renewal. So, this summer we’re celebrating and sharing our customers’ best digital marketing examples across a wide range of industries and disciplines.…

Marketing automation or Personalization?

It’s a tale as old as time. Or as old as modern day marketing anyway. Which technique is more effective for generating and nurturing leads and business? On the one hand we have a personalized approach with…

dotdigital and Tryzens launch new integration, empowering retailers to supercharge their ecommerce marketing

The new pre-built integration, or ‘cartridge’, has been built by Tryzens, a leading ecommerce specialist in partnership with dotdigital, an omnichannel marketing automation platform provider. Tryzens is the partner of choice for dotdigital and has helped enhance…

Announcing Chat for Magento

I am incredibly excited to announce that today we launched Chat for Magento, powered by dotdigital. As part of the Magento 2.3.4 release, we have bundled our live chat product and included one free agent for merchants…

How the CCPA compares to the GDPR: 10 things you need to know

1. Why is the CCPA important? While the GDPR applied a unified privacy law across Europe, the USA has no comparable federal law that compares. There have been ripples of state-led laws, granting similar rights to the…

5 effective strategies to increase customer engagement for online retailers

The retail landscape has evolved massively: only a few years ago, retailers were producing a standardized product set for consumers who weren’t used to a large product range. But today’s retailer faces a consumer who is spoiled…