Engagement Cloud

What is CPaaS and what does it mean for my business?

So what is CPaaS? Well, as we mentioned, CPaaS is an acronym – Communications Platform as a Service. But what does that mean? For your customers, CPaaS is the cloud-based platform that allows real-time conversations between them…

We have an announcement!

Last night, at the dotties 2018, we unveiled our new brand identity to a glittering room of clients, partners and employees. We’re thrilled to be able to share our rationale with you today. What’s new? We’ve brought…

What’s an API? The marketer’s definitive guide is here!

I have a problem. At weddings, parties, or family gatherings, someone will generally ask what I do. “I’m a technical writer”, I reply. They look confused and then ask what that means. I find myself saying something…

Omnichannel solutions and customer experience: part two

Part two: How to deliver great customer experience Every single customer experience, whether it’s online or offline, should be an opportunity for personalized service. It should be an interaction and a seamless way for the customer to…

Omnichannel solutions and customer experience: part one

Part One: Omnichannel solutions and customer experience Let’s say you set up accounts for your company on every channel out there. You also advertise that your customers can use these to chat with you about your products…

Big changes, big data, BigQuery

Our customers store diverse data in dotmailer, including product catalogs, orders, reviews, carts, web analytics, and more. They do this thanks to our insight data features, which are a flexible way to store and use any type…

How we keep your account secure (without using your IP address)

Barrier to entry Ever logged into dotmailer only to see this? Although this stops you getting into your account right away, it’s a good thing – it offers an extra layer of protection for your account over…

GDPR: 7 changes we’ve made to Engagement Cloud to empower you

Of course, we’re talking about the GDPR. Do you feel like countless articles, webinars and networking events later you still don’t have a good grip on the subject? Have you done the math and fretted over what…

dotDigital Group plc named in ‘1000 Companies to Inspire Britain 2018’ report by the LSE Group

We’re delighted to be recognized by the London Stock Exchange for the second year running as one of the fastest-growing and most dynamic SMEs in the UK. Over the course of the last year we’ve pushed ourselves…

New for GDPR: Keep track of your contacts’ consent

Tricky beast I’m going to make an assumption here, and it’s this: by now, you don’t need me to tell you about the GDPR, or why it’s important, or even how it will affect you. You know…

Have you taken a look at our help center?

A bit about me My name’s Jake and I’m a technical writer here at dotmailer. Three months ago I joined what is now known as the ‘Technical Writing team’. You probably already know Neal, our senior technical…

Why should I implement user tracking software?

Now more than ever, brands need to be data-driven and offer a highly personalized experience. To get noticed in the inbox – over and above everybody else – it’s important to send timely, contextual emails that are…

SSL for custom domains

That means over 10,000 of your domains are now secured with SSL – immediately, without any setup or cost to you. Think of it as a late Christmas present that you didn’t know you wanted. It may…

The four smartest projects from dotmailer’s Hack Week 2017

Our biggest hack week ever Although our Hack Week is now in its fifth year, this was the biggest: 38 hackers, five locations, six days. The aim was to build – in the fastest way possible –…

Platform onboarding: a smoother start to a successful journey

In the world of marketing, this journey is often ‘replatforming’ and it can feel like a daunting prospect, especially as you’re putting your trust in a new supplier to get you up to speed with minimal disruption.…

Magento Commerce 2.2.2 is here – and dotmailer’s bundled in!

Magento Commerce 2.2.2 merchants can look forward to Advanced Reporting, Magento Shipping improvements, and a much-anticipated Instant Purchase button. But that’s not all… we’re excited to announce that all Magento Commerce 2.2.2 downloads will now have our…