Business continuity – COVID-19

An update on our contingency plans and response to the coronavirus

This blog was last updated on Friday, 20th March.

Following the recent developments surrounding COVID-19, I feel it’s important I provide you with visibility of our business continuity plans and our stance on core business considerations that I think are important to you.

Firstly, I would like to say that our thoughts are with everyone who’s been affected by the coronavirus outbreak. We wish anyone who’s sick a full and speedy recovery. And our hearts go out to the people who have sadly lost loved ones at this time. Everyone here at dotdigital is in admiration of the dedicated, selfless healthcare workers helping everyone in need and tackling the virus around the world – you are an inspiration to us all.

Secondly, I would like to assure you that my executive Leadership Team already has full business continuity planning in place, so that we can effectively manage incidents such as this outbreak. We are confident, therefore, that we can minimize the impact to our customers and partners.

Working from home

We’re taking COVID-19 seriously. That means no more face-to-face meetings or office working across all our global locations. All dotdigital members of staff will be working from home for the next three weeks, at least. I want to reassure all customers and partners that it will still be business as usual. As a tech company, we’re in a lucky position to be able to work remotely easily. Our entire workforce works from laptops; and we have a robust and secure infrastructure that allows remote access to all our technologies. All of our systems and technologies are enabled for remote working, which means we can look after our employees while delivering the best service with no interruptions.

On Monday 16th March we conducted a global test, with the entire workforce working from home. There were no hiccups or service disruptions, so we’re fully confident we can continue to function and work remotely for the time being. We are all due back in the office on 6th April, but this will be closely monitored over the next three weeks depending on how the pandemic evolves.

This is a key part of our contingency planning to mitigate risk to our employees, our customers, our partners, and our business. We would ask you to ensure you keep us updated if your offices have any restrictions in place that we should consider.

We understand that you and your business might be working remotely, too. Our teams are well equipped to keep the focus on you, no matter where you are. If you have any questions, please don’t hesitate to in touch with your customer success manager, account manager, or partner manager.  

Volunteer days

During this uncertain time, we want to empower our employees and help the wider community. There are many vulnerable people out there who don’t want to go outside, and need help because they live alone. We can help.

Every year, all dotdigital employees are allowed to take two volunteering days to either give back to the local community or volunteer with a larger charity – anything that will make a difference.

All dotdigital staff can now use additional volunteering days to assist people where they can. It’s an amazing initiative and we’re keen to take steps to make this period more positive for those more in need.

Ongoing communications

We will continue to make the most of our internal technologies such as video conferencing to ensure effective communications are maintained; and where necessary pause any plans that would involve large-scale and widespread travel to events. To that end, we have taken the decision to postpone our global customer Summit and the dotties. This event is set to take place later this year to ensure the safety of our customers, partners, and employees. We will provide updates to our plans as they develop.

We hope you stay safe and well. If you have any questions or any specific guidelines you would like us to follow as part of COVID-19, please contact your customer management team.


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