Not just a buzzword: the significance of scalability

There’s no escaping the fact that scalability is a buzzword. And some buzzwords are just that. Noise. But others are so ever-present in our industries that they are hard to ignore. The question is, how do you…

5 ways business messaging can save the world 

Technology has transformed the world. The likes of Facebook, Twitter and WhatsApp to name a few have transformed our personal lives. Meanwhile email, real-time communications and CRM systems have transformed our work lives. But technology has also…

5 ways you could be using email to secure longer-lasting loyalty from one-time BFCM customers

Once the stomping ground of only the biggest US brands, Black Friday has now become a universal sales period that for many – it is too costly to ignore. There are brands out there who don’t embrace…

Examples of brands with excellent omnichannel experiences

The birth of omnichannel has led to a revolution in the digital marketing world. Marketers have long since known about the advantages and effectiveness of omnichannel’s success; putting it in to practice has been challenging. Juxtapose that…

4 things to consider before picking a Twitter DM provider

More than ever, it’s essential you choose the right tools for your business. Both to support your Twitter strategy, and your overall omnichannel communication strategy. When choosing a Twitter DM provider, it’s important you bear the following in…

Why use Twitter DM for business?

We’ve explored why it’s essential to use Twitter for your business including the customer service and cost-saving benefits. Now let’s examine how you would use Twitter DM as a channel for your business. Make sure you can…

Why Twitter for business is essential

Why should you use Twitter for business? There is no doubt that social media disrupted our lives in ways few experts could have ever predicted. But no social platform disrupted the world of business more immediately than Twitter.…

How to build customer loyalty during peak season?

According to eMarketer, only around 46% of customers claim that the overall price is the number one reason why they buy gifts from a particular retailer. This leaves plenty of room for other forms of customer retention…

Turning your online browsers into buyers

Think about it. A customer signs up to your online fashion site: They’re into international designers? ✔️ They want to receive invites to exclusive events? ✔️ Stated they’ll only purchase items that are organic? ✔️ The reality?…

What is CPaaS and what does it mean for my business?

So what is CPaaS? Well, as we mentioned, CPaaS is an acronym – Communications Platform as a Service. But what does that mean? For your customers, CPaaS is the cloud-based platform that allows real-time conversations between them…

We have an announcement!

Last night, at the dotties 2018, we unveiled our new brand identity to a glittering room of clients, partners and employees. We’re thrilled to be able to share our rationale with you today. What’s new? We’ve brought…

dotties winners revealed!

Is your head hurting this morning? Yep. We thought so. But what a fantastic night. Laughter erupted from the Troxy as Rob Beckett delivered his hilarious stand-up. Our guests savored some mouthwatering street food. We all enjoyed…

New UI preview and tutorial

We’ve given our UI an Ultra-Intuitive refresh to make the lives of your agents easier, and your business, more efficient. This is a preview of what the portal will look like from the evening of November 8th.…