Increasing your revenue with multiple ecommerce storefronts

Building your empire is a tall task. Which is why we released multi-store support to Engagement Cloud this year to make that task feel a bit more manageable. In addition, we thought we’d pick the brains of…

Introducing our new Help center

At dotdigital, we’ve always tried to provide exactly that in our help center. But for 2020, we thought we’d go even further.  We want the Help center to be a place you actually like being in! A…

Meeting 24/7 expectations from customers in a globally-connected world

Connecting with customers all around the globe in an always-on world can be demanding on any business. dotdigital's 24/7 support is here to help.

Don’t panic and send toilet paper emails

I knew I would have to say something though when I received an email about postponing a 5k race from a running company that I haven’t interacted with since 2011. When I thought about it, I realized…

Effectively communicating your business continuity

What is business continuity? Business continuity is about building a resilient framework that enables businesses to respond effectively at times of crisis or uncertainty. Rather than ‘firefighting’ in emergency situations, brands can return to business as usual…

Managing communications in times of crisis

Every industry, businesses of all sizes, and teams all around the world are experiencing unprecedented uncertainty. In recent years, businesses have been investing more time and resource in planning crisis communications. Until recently, many haven’t had to…

Even continuity brings change. Here’s what you can do to remain relevant.

Today business continuity is working from home. But marketers need to review their marketing automations in times of uncertainty.

When product recommendations go wrong

Even better are personalized product recommendations. Modern shoppers are crying out for individualized shopping experiences. In fact, we know that an astonishing 77% of consumers will actually pay more for products when brands provide personalized shopping experiences.   But, how…

60% of consumers cite social responsibility as a reason for their brand loyalty

Five in eight consumers who categorize their loyalty to their favorite brand as ‘genuine’, named brand social responsibility as a reason for their loyalty. The Future Trends: Paid-for Loyalty report is part of a broader DMA series…

Q&A with Rory Sutherland

We posed 11 questions to legendary ad man Rory Sutherland, our keynote at dotdigital Summit 2020. Find out what makes him tick here!

The 6 Cs of deliverability

Sure, these days we’re all about omnichannel. We eat, sleep, rave, and repeat our omnichannel mantra of sending the right messages to the right people, on the right channel at the right time. But we’ve never taken…

3 in 10 podcast listeners discover new brands through voice advertising

27% of shoppers that listen to podcasts every week are discovering new brands through voice advertising when they tune in. For marketers, it’s a channel not just to watch, but to start tapping into now. The Future…

The power of 1:1 with single-sends

Let’s explain… Single sends are used in conjunction with Dynamics workflows (or Power Automate flows) and our Engagement Cloud Dynamics solution. It allows companies to automate business processes and email sends without human interaction, all within the…

58% of consumers are willing to share their data

The Future Trends: A New World of Experience report is part of a wider DMA report series that explores the future trends of 2020. Collaborating with partners dotdigital, Collinson, Paragon, and Foresight Factory, the research comprises the…

The technology that bakes the product cake

Partner or platform user, at dotdigital, your success is our success. Our innovative product roadmap continues to provide you with an edge over the rest. Our knowledge and support helps you to win more business. We love…

dotties awards: entries now open

dotties season is upon us. It’s 2020, a new decade, a time for reflection and renewal. So, this summer we’re celebrating and sharing our customers’ best digital marketing examples across a wide range of industries and disciplines.…